Who we are
Types of personal information collected
The types of personal information that we collect and hold will vary depending on your dealings with us. This information is likely to include any or all of the following:
name, address(es), telephone number(s) and other contact details;
payment information (such as credit card or bank details);
other personal information required to provide our services; and
transaction details relating to your use of our products, services or benefits.
In some circumstances we may also collect information about your current and previous education and employment, student identification details, or information about how you finance your property.
Where specifically required under certain circumstances we may collect your sensitive information such as:
information about your criminal record, racial or ethnic origin, or religion;
information related to health and safety, workplace investigations or workplace environment, but only if you agree to provide it to us or authorise us to obtain it from a third party. We will only use sensitive information in accordance with the Privacy Act 1988.
You do not have to provide us with any personal information, however if you do not do so we may not be able to provide you with the products, services or benefits you have requested.
How we collect personal information
Generally, we collect personal information directly from you, such as:
when you submit information through our website;
in the course of us providing you with a requested product, service or benefit; or
when you have other dealings with us.
We collect personal information through:
our related bodies corporate;
our business partners; and
third party service providers.
We may also collect personal information from third party organisations, including market research organisations.
Why we collect, use and disclose personal information
We will collect personal information for the following purposes:
to establish and maintain your relationship with us;
to provide the products or services you have requested from us;
to answer any inquiry you make; and
to send notifications, reminders and relevant documentation.
We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:
our related bodies corporate;
our affiliated organisations in the countries set out below;
third party service providers (such as trainers, auditors, banks, and mortgage rooms);
national regulators and accreditation bodies;
marketing consultants, promotion companies and website hosts; and
consultants and professional advisers.
We may also combine your personal information with information available from other sources, including the external sources described above and sources within our divisions, to help us provide better products and services to you.
We will also use and disclose your personal information to send direct marketing to you from:
our related bodies corporate; and
third parties who provide services to us.
The direct marketing may relate to:
our products and services;
the products and services of other parties; or
new developments we believe may be of interest to you.
You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication, or by contacting our privacy officer using the details set out below.
How we store and protect personal information
We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Where we provide personal information to third parties, we use contractual measures to protect this information.
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
Do we send personal information overseas?
Depending on your relationship with us or the type of service we provide to you we may disclose some of your personal information, for the purposes described above, to our offices and other organisations located in China, Korea, India, Indonesia, Japan, Malaysia, Singapore, Thailand, The Netherlands, the United Kingdom, other European Union countries, Mexico, Canada and the United States. We may also disclose your personal information to other countries specified by you from time to time in order to provide services to you.
Privacy laws within Asia Pacific vary from country to country. We require organisations within Asia Pacific to comply with the privacy laws within the country within which they operate.
By providing your personal information to us, you consent to our disclosure of your personal information to organisations in those countries (where relevant or necessary) even though it may not receive the same protections that it would inyour own country. You may request us not to transfer your personal information to the countries listed above, but if you do so we may not be able to provide the services or products you have requested from us.
How you can access your personal information
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, or if you become aware that the personal details of a third party whose personal details you have provided to us, such as an address or phone number, please contact our Privacy Officer by email or at the address detailed below.
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
Third-Party Web Tracking
We use third-party web tracking from Yahoo!, Google and other providers of similar tracking services to help analyse where visitors go and what they do while visiting our website. These providers use browser cookies to collect anonymous traffic data. They may also use anonymous information about your visits to this and other websites in order to improve their products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your options for not having this information used by these providers, see the policies provided by Yahoo and Google.
How to contact us or make a complaint
The Data Protection Officer
680 George Street
Ph: (02) 8206 6000
Fax: (02) 8206 6001
We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.
ADDENDUM TO THIS POLICY
If you are resident in the European Union, or interacting with one of our businesses based in the European Union, please refer to our Privacy Statement for European Operations, available on our corporate website. This document provides further details on the EU's General Data Protection Regulation and how SAI Global captures and processes the personal data of EU Data Subjects.