Freqently Asked Questions

Answers to frequently asked questions to assist you with your purchase. If you cannot find the answer to your question here, please contact our Training Team.

Are all SAI Global courses accredited?

Most SAI Global courses provide nationally recognised training through ASQA (RTO ID 106919). All auditing courses are recognised through Exemplar Global, as SAI Global is an approved training provider with Exemplar Global and complies with the Training Provider and Examiner Certification Scheme (TPECS). We offer units of competency in the following programs;
  • AU - Management Systems Auditing
  • TL - Leading Management Systems Audit Teams
  • QM - Quality Management Systems
  • OH - Safety Management Systems
  • EM - Environmental Management Systems
  • FS - Food Safety Management Systems and
  • IS - Information Security Management Systems.
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    Are SAI Global courses offered outside of Australia?

    SAI Global offers a range of courses that are publicly scheduled throughout Australia. We also provide a range of non-accredited and Exemplar Global accredited courses throughout the APAC region. Contact customer services for more information.

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    Who is the trainer for my course?

    All of our trainers and assessors have extensive and current industry experience and qualifications and meet the national requirements for VET trainers, Exemplar Global or any other relevant accreditation body required for delivery of this course.

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    Can non-Australian citizens complete training with SAI Global?

    Anyone can enrol in an SAI Global course if the course is non-accredited or only has Exemplar Global units of competency. However, international students are not able to gain nationally recognised units of competency as these are only available for Australian residents or citizens. This is part of our obligation as an RTO.

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    Who can I contact about my course?

    For any course-related queries, please email customer support at

    training@saiglobal.com

    or phone 1300 727 444.

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    How do I apply for Exemplar Global recognition?

    Once you have completed all the assessment requirements of this course for Exemplar Global you can apply to Exemplar Global as a "provisional auditor". For more information visit; https://exemplarglobal.org/boost-your-courses/

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    Why does SAI Global provide student course results to Exemplar Global?

    Please note that personal information obtained may also be provided to Exemplar Global, where appropriate, in keeping with our arrangement as an Exemplar Global TPECS training provider. This enables Exemplar Global to contact participants to determine if they are interested in pursuing Exemplar Global personal certification. http://exemplarglobal.org/

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    I have special needs - what support can SAI Global provide me?

    We are able to modify some course requirements - please contact customer support to discuss any concerns or support requirements you may have.

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    How do I obtain a refund?

    SAI Global has systems to protect fees paid in advance and has fair and reasonable refund policies. Refer to the Terms and Conditions located here, or contact customer services for further information.

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    Can I get recognition of prior learning?

    Yes. Please refer to the Recognition of Prior Learning page.

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    Why does SAI Global provide student course results to Exemplar Global?

    Please note that personal information obtained may also be provided to Exemplar Global, where appropriate, in keeping with our arrangement as an Exemplar Global TPECS training provider. This enables Exemplar Global to contact participants to determine if they are interested in pursuing Exemplar Global personal certification. http://exemplarglobal.org/

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    Can my assessment be adjusted?

    Participants have the right to ask for reasonable adjustment to be made to an assessment task if they consider a particular assessment will disadvantage them provided it does not compromise the integrity or rigour of the assessment. Examples of reasonable adjustment may include; the use of adaptive technology, additional time, verbal assessment, large print, bilingual assessment and provision of study materials in an alternative format etc.

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    Do courses have any assessment requirements?

    Participants have the right to ask for reasonable adjustment to be made to an assessment task if they consider a particular assessment will disadvantage them provided it does not compromise the integrity or rigour of the assessment. Examples of reasonable adjustment may include; the use of adaptive technology, additional time, verbal assessment, large print, bilingual assessment and provision of study materials in an alternative format etc. All accredited courses contain assessment requirements. These usually consist of one or more of the following types of assessment; in-class assessment activities designed to reinforce the key skills and knowledge outcomes, post course assessment requirements to be completed following the course, end of course written assessments or exams or written knowledge checks at the end of each day. Check the course you are interested in enrolling in to learn more about the assessment requirements.

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    Do I need access to a workplace to complete the assessment requirements for this course?

    The course descriptor will outline any assessment requirements. It depends on the course. For some courses all assessments are included in the course. Other courses require access to a workplace in order to complete the post course assessment requirements. If this is not possible please contact customer support.

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    How long does it take to complete the post course assessment requirements?

    Most students take between 20-40 hours to complete post course assessment requirements over a 6 month period. If you need longer than this you can apply for a 6 month extension. Contact customer support for further information or to apply for an extension.

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    How long do I have to complete my post course assessment tasks?

    You must submit your post course assessment requirements over a 6 month period. If you need longer than this you can apply for a 6 month extension. Contact customer support for further information or to apply for an extension.

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    Why Do I need A USI?

    Why do I need a USI?


    The USI initiative has been developed jointly by Australian, State and Territory governments. If you are completing nationally recognised training from January 1 2015, you will now be required to have a Unique Student Identifier (USI).

    Important: As per legislative requirements, a USI number must be provided before a Statement of Attainment or Diploma can be issued.

    Your USI will enable all your training records to be entered in the national vocational education and training (VET) data collection.  This will make it easier for you to find, collate and authenticate you VET achievements into a single transcript and ensure that your VET records are not lost.


    Does it cost anything?

    You can apply for a USI online for free. You will keep your USI for life and be recorded with any nationally recognised VET course that is undertaken from when the USI comes into effect.


    How do I get a USI?

    The process is very simple:

    Step 1:  Get ONE form of ID from the list below ready:

    • Driver's Licence
    • Medicare Card
    • Australian Passport
    • Visa (with Non-Australian Passport) for international students
    • Birth Certificate (Australian)
    • Certificate Of Registration By Descent
    • Citizenship Certificate

    If you do not have a proof of ID from the list above, please contact us on 1300 727 444

    Step 2:  Have your personal details ready

    Step 3:  Have your contact details ready (e.g. email address, mobile number, postal address)

    Step 4:  Have a password ready

    Step 5:  Visit the USI website at: usi.gov.au

    Step 6:  Click on the 'Create a USI' link and follow the steps.

    Step 7:  Upon completion, the USI will be displayed on the screen. It will also be sent to your preferred method of contact.

    Step 8:  Write down the USI number or keep it somewhere handy and safe.

    Step 9:  Provide your USI number to SAI Global on your course registration form or Phone: 1300 727 444 or email: training@saiglobal.com.

    Important: The details entered when creating a USI must match exactly those provided when registering for a course. First Name, Surname and Date of Birth are used to verify your USI and are therefore mandatory for course registration. 

    Would you like more information and tools to assist with organising your USI? Click here.

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