Business Improvement

Gain insight into how process mapping can make a business more effective and productive by looking at real-world experiences across a wide range of industries. This is achieved by mapping your business processes, identifying critical areas of improvement, and learning how to reduce errors and improve customer service.

Learn to effectively implement Six Sigma Green Belt projects (i.e. small to medium sized improvement projects).

In this highly interactive course, learn to apply the principles of problem solving using the Define, Measure, Analyse, Improve and Control (DMAIC) model along with the use of basic statistics and improvement strategies.

The purpose of this course is to:

• Learn how to effectively identify the true cause of a problem and manage its consequences.
• Gain an understanding of the tools used for problem solving and how to accurately report on your findings.
• Develop a structured and realistic approach to problem identification that can provide your organisation with a solution-driven opportunity for positive change.

The course aims to provide participants with an understanding of the fundamentals of Six Sigma so that they can contribute to Green Belt projects and know how to apply basis tools within a DMAIC or Problem Solving process on a routine basis.

This intensive workshop examines key aspects of a Lean Six Sigma program and demonstrates the use of key improvement tools required to become effective Lean Six Sigma project contributors and play your part in achieving operational and transactional improvements to save time and money and boost customer service delivery.