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Feedback from customers may include complaints, positive feedback, requests, enquiries and suggestions for improvement. SAI Global values your feedback in any of these forms, and will use this feedback to ensure that your needs are being met and our practices and services are continually improved upon.
In particular, SAI Global ensures that you have access to a fair and equitable process for dealing with complaints and grievances. The complaints mechanism is an important component of SAI Global’s continual improvement approach, and is aligned with SAI Global’s corporate complaints/grievance policy.
If you are still dissatisfied with the outcome after lodging a complaint, you have the right to submit the complaint to the relevant regulatory authority and registration body (i.e. the Australian Skills Quality Authority (ASQA) through asqaconnect - https://asqaconnect.asqa.gov.au/. using the online complaint form
Note: ASQA does not act as an advocate between the complainant and the training provider. Complaints are recorded against the training provider and use this information on decisions if further regulatory action is required against the training provider.To contact Exemplar Global, go to: http://www.exemplarglobal.com