Terms & Conditions
Terms & Conditions
Training Terms & Conditions (PDF)
Training Code of Practice (PDF)
In purchasing a training course, the customer warrants that he/she agrees to SAI Global Pty Ltd (“SAI Global”) standard term and conditions as set out in SAI Global’s Standard Terms & Conditions. Without downplaying the importance of other terms and conditions, customers should be aware that SAI reserves the right to reschedule the time and place of a training course and takes no responsibility for, and expressly excludes, all liability for any travel or accommodation costs (or such related cancellation costs) that are or may be incurred by the customer arising from the rescheduling of a training course (refer clause 4.13).
In addition to SAI Global’s Standard Terms & Conditions, the following terms and conditions also apply to all SAI Global courses, including the purchase of single courses, face-to-face, eLearning and full qualifications. In addition to SAI Global’s Standard Terms & Conditions , the following terms and conditions also apply to all SAI Global courses, including the purchase of single courses, face-to-face, eLearning and full qualifications.
Discounts
Promotional codes and offers must be quoted at the time of registration and do not apply if the offer has expired. Multiple discounts do not apply to individual or group registrations.
For a custom quote on In-House Training, please email training@saiglobal.com or call 1300 727 444.
Administration and other applicable fees and charges
Accurate enrollment information is required at time of registration. A $50 fee will be charged for each time the following changes are made related to a registration: replacement attendee or learner, change to an invoice (eg. purchase order number is provided after registration), and organisation name change (where incorrect at time of registration).
Other fees and charges applicable are set out in the table below.
| Schedule of Fees | Price |
| Electronic certificate after Course completion | FREE (first 90 days) |
| Transfer/Cancellation between 14-28 Days of Course date | 10% of course price |
| Transfer/Cancellation between 1-14 Days of Course date | 25% of course price |
| Change to replace attendee for a public or online course | $50 incl. GST |
| Change to invoice after issuance | $50 incl. GST |
| Printing of hard copy certificates | $50 incl. GST |
| Request for email certificate after 90 days | $50 incl. GST |
| Reprint of archives more than 5 years | $100 incl. GST |
| RPL application per unit of competency | $350 incl. GST* |
| CT applications - unit on SAI scope | $50 incl. GST |
| CT applications - not on SAI scope | $150 incl. GST |
| Non-attendance at Course ** | No transfer or refunds |
| Non-attendance at Webinar ** | No transfer or refunds |
| Cancellation of an eLearning course | After Commencement: No transfers or refunds for cancellation Pre Commencement: fees, as set out above in this table, apply |
* A special rate of $75 per unit applies to RPL of the entry units for BSB51315 Diploma of Work Health and Safety and BSB60615 and the Advanced Diploma of Work Health and Safety
** Where a Customer does not attend on the day of the Course or Webinar to which he or she has registered, no refunds or transfers to another Course or to the same Course on a later date shall be provided
| Other course related terms and conditions | |
| Post course assessments | All post course assessments must be completed within a 6 month period of registration, a further 6 months may be granted on application. |
| Course entry requirements | All course entry requirements, as set out in the course descriptor, are met prior to enrolment. |
| USI number | To receive a nationally recognised Statements of Attainment or AQF qualification, the attendee must provide SAI Global with a USI number. This is the attendee’s responsibility and not providing a USI number to SAI Global will result in a delay to the issuance of any AQF course certification. This does not apply to Exemplar Global certifications. |
| Overseas student policy | Issuance of nationally recognised Statements of Attainment or AQF qualifications can only be granted to Australian citizens or residents or short term visitors with a study provision on their visa. Please note, we cannot accept any registrations from persons currently residing in Australia on a student visa. This does not apply to Exemplar Global certifications. |
| Qualifications - additional enrolment terms and conditions | All classes in the purchased qualification must be attended within 12 month of purchase, no extensions granted. |
As part of SAI Global’s certification requirements with Exemplar Global, we provide a summary of the contact details for all students who successfully attain an Exemplar Global unit of competency. If you do not want your details passed onto Exemplar Global please contact us by email at training@saiglobal.com or call 1300 727 444.